I bought the exotic pets Praying Mantis Starter Kit, along with a fruit-fly culture and some other small bits. Sadly my experience with my purchases as someone new to the hobby of mantis keeping has not been good. The company is currently experiencing an issue with their fruit-fly culture supplier, so when mine arrive they were moldy and mostly dead (only 8 adults left, no maggots etc). The decorations that I received in the starter kit were also lack-luster, as some of the sticks easily developed mold after a few days in a moist environment (mantises live in high humidity!) and there wasn't any leaves like the picture showed, as the kit was 90% moss - I ended up buying some extra bits for decoration from other sources, but I do keep in mind that this is a 3rd party made kit. Finally the spray bottle that is crucial for the care of mantises didn't work at all and was very cheap in design, it barely sprayed any water and after a lot of trying, only got leaked on where the water started coming through the handle. I also ordered some feeding tweezers which when arrive came in damaged packaging and the logo was rubbing off the handle as if it had already been used. Personally if I was purchasing for a beginner set up for mantises again, I'd buy the parts separately to have better control of their quality. The customer service in response to the fruit-fly situation was ok, they were polite and understanding however I did have to call as they took a long time to reply to emails, I did receive a refund though so they get an extra point for this, but I haven't even bothered with the rest of the issues as it was quite the hassle. Postage-wise the items took a while to be dispatched but I can't fault this due to the current situation, and was within the 4 days they guarantee. Overall my experience was ok, but not nearly as good as it could/should have been, the company has definitely been let down by 3rd party suppliers & product producers.