Recieved everything I ordered in good condition the enclosure was in one piece thank goodness only problem is the bulbs I ordered were meant to be tropical species bulbs and I recieved desert bulbs so more powerful UV light than what the tropical bulbs put out, still if you live somewhere like I do on an island in scotland be prepared to pay the price of additional shipping costs. Great people to talk to on the phone kind and helpful. Took 3 weeks to get my order as it sat in awaiting despatch for a very long time and wasnt given any tracking or expected delivery dates when despatched. All that being said I'm still very happy with the service provided of good quality items that they stock especially during these hard times during lockdown they continue to operate implementing restrictions on only a few of their services. I'm just glad I could get my tarantula into its permanent home although dont know if heating cable works yet as still waiting for my thermostat to come home but least I can finally get the tarantula away from the developing mould for now but really need the thermostat, it's still snowing and below 0°C here the past couple weeks are colder and less humid than normal this time of year which means instead of 75-80% humidity its dropping to 40% or below which is not acceptable and I cant keep misting so regularly as that's what develops the mould so I really do need the thermostat and heat cable to work so I guess I'll have to continue waiting for it the longer I have to wait the more unhealthy my tarantula will get.