Pretty poor, sadly. I ordered a UVB light. For ages my order status simply said “awaiting dispatch” but I couldn’t get an update from the company. Eventually they write saying it would be delayed and offered me a refund instead, which I accepted. I sourced the light elsewhere. Then they delivered the light to me anyway so o have to return it, which they expect me to pay for. During all this time they don’t answer any emails. Really disappointing customer service and I will avoid in future.
4 years ago
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