Absolutely dreadful! Every week there’s a different issue logging in, every week when we do manage to log in we find the tutor hasn’t turned up. I call and call and call and they never answer. I can’t even get through to Explore Learning to cancel the lessons completely. They also don’t reply to messages left on their answer machine. My daughter hasn’t had a lesson for a month due to their technology failures yet they still charge me. They change the tutor every week and some tutors have a poor grasp of English grammar when they speak. Some tutors purposely don’t show their face, which is very strange and creepy.