Disgusting service We bought our engagement ring from clacton store and from day we bought it we was told to wait 2 weeks then on pick up we got handed the diamond ring in a plastic bag and was rude to my girlfriend. 4 weeks later diamond fell out of ring and we took it back and was told ring would be sent to there head office was told it be 3 weeks...after many calls and no contact from the store we now told it would be a further 6 weeks as it had to be taken to a diamond specialist.. Amy then told us that someone had rung us and told us that it would be 3 to 4 weeks...we NEVER recieved any call at all...they proceeded to tell us they did call us but couldn't give us a name who called us. We told Amy they did not call and she then said " we called you & we was told it be 3 to 4 weeks...NO call was ever recieved..call logged checked..no call. We are taking legal action as we want refund under consumer rights " not fit for purpose" but Amy still refuses to give us any date on ring. Absolutely disgusting customer service. I would never use this company again & has made this very special event into a heartfelt nightmare... We are now left with no ring!