Hi Amy, Just a note to you and the team who support Chans funeral. Each member of the family were impressed by not only how the service came together but by the experiences I shared with them from our various interactions. You have indeed achieved the purpose of your company, by delivering an excellent, flawless and caring service without charging the Earth. I was particularly taken by each member of the teams communication skills. During this time I have spoken to a lot of people who immediately move into the soft, delicate voices; it almost feels fake until you remind yourself people are trying their best. Once again thank you, I reckon Chan is pretty proud of you all which is by far the most important aspect. With much respect and admiration, Ash