I live in the US and ordered a jacket in the beginning of October. The size was a bit large so I wanted to exchange it for the right size. No problem. I bought the jacket on sale so the only way to get the sale price (they can't exchange via post) was to return it and buy the new size with an approved discount. OK, sounds good, so I started the return and ordered the new jacket. Then it turns out that they are having major issues with their shipper DHL and I can't return the jacket. For MONTHS I have been trying to return the jacket through them. Customer service tells me "oh...it's DHL" and then DHL tells me "oh...it's FatFace". I actually had to suggest myself that FatFace all DHL and get it figured out (really???). OK, after three weeks of them talking FatFace asks me to ship the jackets (yes, I decided to return both, the correct size had one arm a bit smaller than the other) to a US store through USPS and they'll refund me. OK, so I ship the jackets to their RI store and submit the reciept. THEN they tell me that their payment system is a bit wonky and they can't actually refund my shipping right now. They'd like to offer me money towards purchasing something at their store. Ha. that's a nope, not after this whole experience. I would just like my money back. All of it please. At this point I shipped the jackets to RI over two weeks ago and I have heard nothing from them. They "can't" reimburse my shipping costs and they owe me over $300 for the return of coats. I started this whole return process on October 10th. It is now December 14th. I'd seriously avoid these people. It's been an absolute nightmare.