Ordered on 26th Dec. Parcel is at Evri delivery depot since 1st Jan. Emailed fat face 7 days, ago, promised a reply within 3-4 days. No reply yet. Spent 28 minutes on hold on the phone today and still didn't get through. Spent 1 hour waiting for chat, in 1 hour the queue only went down by 6 people! Seems like Fatface, are happy to take your money but don't want to spend any money on emiying customer service people. I have no idea how I will get my money back as there is literally no way to contact them if I don't have hours to spend!
2 years ago
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