I enjoy shopping in FatFace stores and like the clothing, but I will never place an online order with them again. I ordered some items on June 19 and my credit card was promptly charged, then the shipment information was not updated. I finally reached out to customer service and they provided a USPS tracking number as 'proof' that they had passed the shipment to USPS. USPS has confirmed that the tracking number was created but that the package was not received - now it is a week later and there is no sign that they actually physically shipped these items. I am hopeful that this was an error in the warehouse and I will be refunded for the disappearing package, if not then I will not be shopping at Fatface again.