I ordered a scarf online they said it was going to be delivered on a certain day and it wasn't. I phoned and they said it will be delivered tomorrow and it wasn't. Then I had an email saying that will be back in stock in five days time. I phoned customer service and asked for a refund she said she will process it as we speak and she sent me an email. As I paid with PayPal I didn't receive and notifications saying that the refund has been processed so I rang them again the following day and they said it definitely has been refunded, again no notification from PayPal. I rang the following day and they said sorry we haven't process your refund yet we will do it now. Well, I won't be holding my breath as I still have not had a notification PayPal about to refund. Tomorrow I will take it up with PayPal and make it complaint. I certainly do not recommend shopping from this Mickey mouse company they are absolutely dreadful.