We loved the flags. They were expensive and we felt it was worth it once we saw the product. However, all of our poles broke. They broke from the bottom and we were pretty disappointed. We figured out a way to get them up again and then they broke from the top, ripping the flag itself. We were hoping the customer service department would be able to offer us a resolution and sadly, they did not. We spent a lot of money and thought it would be a best practice for them to at least offer to send us out anew set of poles. We have another large order we need to place for more feather flags and will not use this company because of their poor customer service and lack of empathy for their customers.