I placed an order and submitted artwork. Ian requested the I send original artwork ( which showed their template) they printed the original file with template changed my font colors and submitted it for print WITHOUT me approving. When I contacted them asking to reprint at no charge to me they refused. Even with me presenting proof that I never approved the artwork they printed. They offered me 30% off only to change it to 10% when I tried to reorder. After going back and forth they finally decided to honor the 30%. Quality is great but service was horrible.