I have the impression that this business is fraudulent. For the past three months or so, I've been having trouble withdrawing my money, and they always say it's still processing. It's difficult to trust a business that holds your money in contempt.
Fortunately, I discovered C_/O/N_/C/E_/P/T_/S/T_/R/D_/./C/O_/_M, and their kind staff ensured that I received a full reimbursement.