Weeks stayed on Mercury Emblem from 13th. September 2019 With this being our first venture onto the Norfolk Broads, (boating virgins), we wasn't sure what to expect. Upon arrival (3 o'clock) we booked in & was told that we could board our boat & unpack our luggage & someone would be along shortly to do a handover & show us 'what was what'. By the time this was done it was getting on for 6 o'clock so we duly set off on our maiden voyage. Only slight problem was the fact that all the mooring spots had gone, so we duly dropped the mud anchor for the night, no problems. I think that the point I'm trying to make here is that the hand over could have been a little bit more in depth as we were newbies. The office staff seemed a bit 'lack lustre' in their attitude. We found out the hard way that the soap dish in the shower was broken when my wife cut her forearm leaving a 3" laceration on her arm which did draw blood, fortunately no stitches needed, but an apology or a bit of sympathy/concern wouldn't have gone a miss from the office staff when we showed them my wife's injury when booking out Kitchen knives were very blunt, pretty useless actually. Kettle was full of lime scale. Regarding the points above, we feel a bit more attention to detail needed. However the rest of the holiday went without any hitches, decided to make sure we moored up for the night early/mid afternoon. Plenty of help mooring up at Great Yarmouth which was good as Great Yarmouth is very tidal. Found lots of lovely places to moor up for the night throughout the week, with fab pubs for nicely cooked food. On the hole we had a wonderful time on the Broads & would definitely book again with Ferry Marina