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Fetch, The Pet Store Logo
Fetch, The Pet Store
Reviews 9,551 • Average
3 stars: Average
2.9
In the Pet shop category
Reviews
Excellent 85%
Great 4%
Average 2%
Poor 2%
Bad 8%
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Carl
Carl
17 reviews
1 star: Bad
4 minutes ago
One star because I can't give zero!
I'd advise anyone to steer clear of this company, the customer service is diabolical. I placed an order but had to cancel it same day. I was assured it wasn't a problem by staff, however the following day I received a process and dispatch email.. Once again assured it was cancelled and to ignore the email. Later that day I received a courier update to say it was in transit! Once again I was lied to by Fetch and told it wasn't too late to cancel and not to worry. Well the courier arrived so I refused the parcels. 3 days after refusing delivery payment has been taken from my bank. And despite previously being told I'd be refunded within 3-5 days, I'm now being told 7-10 days ... Fetch, you are a disgrace and should never even have dispatched the goods! Shame on you!