Complete disaster trying to get money out of our ISA account to buy presents for our daughters birthday. What is the point of saving in an ISA account if you cannot get it out. Putting money in was simple and easy, but during the sell (very easy) and then the confirm bank account process Fidelity locked us out of our own account. 1. They called on a number withheld, then they send us a letter asking us to upload documents 2. Could not find the location. Come on guys this is a mobile age and this should be available on a mobile. 3. Also tried the laptop and still no place to upload the documents they wanted. 4. Then after calling them up and waiting 2 hours, they locked the account and now we have to transfer funds from another location, which is crazy. Not happy and have made a complaint about how difficult this whole process was.