The train to Kings cross was cancelled - the only way we knew about this was the small electronic information screen. Nothing came over the tanoy system to let us know the next train to Doncaster would allow us to take a connecting Virgin train to Kings Cross. We were lucky, two women with suitcases who had arrived and managed to have time to speak to the ticket office were able to tell a few people that we should be able to get on a Virgin Train from Doncaster. The ticket collector on the Hull to Doncaster train was short tempered and we had to ask him twice to be clear that we could get a connection, we were told only one Virgin train would take us, at a later connecting time. Thankfully, VIRGIN TRAINS SAVED THE DAY. They had six representatives on the platform at Doncaster and told us to get on ANY Virgin train coming through Doncaster to Kings Cross no extra charge - there was NO ONE FROM HULL TRAINS TO EXPLAIN WHAT WAS GOING ON. Very good PR by Virgin. Can't wait until they start running more trains out of Hull. I won't rush to book Hull Trains again, I will seek another provider first.