I use Hull trains fairly regularly to go from Hull to London. I always think that the service they offer is professional , quick, clean and friendly. Two situations stick in my mind :- One when there was a problem on the line at Peterborough. Our train was over an hour late leaving and we had to get off at Peterborough and get a slow train to Kings Cross. Hull Trains refunded the whole journey as a matter of course - we hadn't even complained! The second one is how helpful the Accessibility staff are when my elderly mum travels up from London. They are always friendly, cheerful and can't do enough to help. Great service!