Over a great number of years I travel with you two or three times a year from Kings Cross to Brough. In the last two years (mentioning only two occasions) once after Christmas coming back the train from Brough was cancelled and I had to get the local train to Doncaster and then get an East Coast train from there to London. Only last month the train I was travelling on from Kings Cross was cancelled and I had to catch a Leeds train and again change at Doncaster. On both occasions I had reserved seats on the original bookings but not on the substituted trains. I am nearly 80 years of age and find having a booked seat in the Quiet coach is necessary for me so that is why I book with Hull Trains. On neither occasion were we told why the trains were cancelled. I must add though that your staff are most helpful once on board.