Oh dear - wish I’d read some earlier reviews. Their prices are high but I figured it’s important to support a family business that promotes sustainability. I ordered based on an offer - spend more than £150 and you get a free Salmon en Croute….so I went all out and did. Turned out buried at the bottom of a long list of offers, that Iwasnt interested in there was a clause in small writing - order by x date to get this offer. I’m a first time customer and didn’t spot it…..you would need to know this was a possible clause and go searching out for it. So I contacted Customer Service and got a transactional ‘sorry that you missed it’. Honestly I-feel duped. Zero effort to try and help from their Customer Services lady - what a contrast to the warm, cheery welcome letter post first purchase. Won’t buy anything more from them, which is their loss, as I was likely to be a regular. I have no faith they will change the layout of their offer emails - it stacks the odds in their favour. Be very careful before you choose to buy from them and search the small print before clicking that payment option.