I ordered a bouquet of flowers for my mum's birthday, same day delivery. They didn't turn up despite Floom reassuring me during the day that they were on the way. When they arrived in the evening the next day, it was a vastly smaller and less impressive arrangement than advertised. They gave me a bit of a discount to make up for it, it should have been a full refund given the awful experience. I'll order direct from a florist next time.