I had a terrible experience. My niece had a baby and I ordered a bouquet sent to her in the hospital. It never arrived. The Floom rep merely said that their partner florist had not delivered it and I would get a refund - no sense of what it had meant to me not to get those flowers other hospital room. The flower business is all about the moments in a person's life. These things matter deeply. When a florist makes a mistake like this - and has so little feeling about it - it doesn't just lose a customer. It loses her as an advertisement to her friends. I recommend the Zappo's model - they aren't selling shoes; they are selling customer experience.
1 month ago
Read Floom Reviews
Floom has a 4.59 average rating from 10,034 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial