Alex
Flower bouquet paid £50 was of very poor quality. White roses were a mix of old (tired petals, already on their way out) and blooms. All roses were on one side, all the greens on the other. I could recognize the same style of the picture, but the quality of flowers and composition simply wasn’t there. M&S flowers for £10 were so much better. Additionally on the day of the delivery I received a message that the florist had some internal issues and therefore wouldn’t be able to deliver. They did offer a refund but the point is, flowers are mostly ordered for special occasions and they let me know they couldn’t deliver on the same day. I would’ve appreciated them dealing with the problem differently (I.e find an alternative florist that could take the order instead). In the end I accepted a delivery for the following day and they refunded me the shipping costs. Well, overall negative experience. Won’t be a returning customer.
1 month ago
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Alice, Customer Support

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