This has been my first and last experience with Floom. I ordered an orchid to be delivered to a friend of mine last week and received an email notification on Saturday that it had been delivered. However, that didn't actually seem to be the case, as my friend never received the orchid. I called Floom over the weekend to ask if they had possibly delivered to the wrong address, but no one picked up so I left a detailed voicemail to call me and never heard anything back. Then when I called today I finally got in touch with a human on their service team but have yet to hear back, despite being promised that I would by end of day. Floom feels very much like a scam, which makes me sad to say because I want to give them the benefit of the doubt, but if an orchid isn't delivered and my friend doesn't receive it within an acceptable amount of time, I will request a refund from Floom and leave this review as stands; I'm not impressed by my experience as of yet.