On February 13, I placed an order for a bouquet of flowers and the delivery was to be made on February 14. On the 15th, your company canceled this order and immediately sent the shipping fee to my bank account, while also sending me a notification email with the message: "I'm sorry your order hasn't arrived and we've been unable to reach the florist for a delivery update. I've now canceled and refunded your order so please allow 5-10 working days for the funds to land in your account." but after February 15, Today is March 2 and I still haven't received any money back in my bank account.