I ordered a boquet of peonies for 125 pounds (GPB). When they arrived (and whilst, as a natural product, some variation is expected) the overall arrangement (in my opinion) looked shabby for the price when compared to the same flowers bought in the past from high-street flower shops. I spoke to customer service (and offered to allow them to come and collect them). A day later I received a reponse (which I summaraize as) that my assessment was wrong and the flowers were fine. I was also offered a 15% discount as an applogy, which is the same discount you get for just leaving a review.