Floom ruined my Valentines Day gift for my girlfriend. I ordered a bouqet of flowers a week in advance, and less than 2 hours before they were supposed to be delivered ON VALENTINES DAY, they sent me an email that they could not process my order, and were issuing a refund/£20 voucher. I am in a different timezone, so I was asleep when the email was sent, and my partner spent all day waiting for her flowers that never arrived. When I contacted support and expressed my dissatisfacition with how Floom resolved the situation, I was given a generic, non-caring response that did not address any of the points I raised. They then ignored both of my follow up responses, and have left me on read with no resolution or even a reply. I tried to be reasonable, and told them I understand that incidents happen. However 2 hours notice cancellation on the most important day, with no room for adjustment or compensation is unacceptable. Then to ignore the person who you screwed over shows their lack of care. I would not recommend anyone order flowers from Floom, especially not for an important holiday.