I was very disappointed and dissatisfied by the service. I had order flowers for a special occasion and they were not delivered on the day promised. I had to reach out to find out order of status. When order was not delivered, I asked for a refund and I was told that is not possible. I don't think my expectation of having flowers delivered on the day requested is unreasonable. The flowers were a surprise and did not arrive on the day I wanted. At no point was I advised that delivery could not be made on the day I requested. If I didn't reach out, Floom would have been unaware. The flowers were delivered the next day. I found this company to be unreliable and I would not recommend using them.