I bought laminate flooring for 3 rooms from the Hanley branch, sales staff telling me the quality was great. Within 2 months the flooring had marked in several places from furniture, which we had in previous homes with laminate flooring and never an issue. I reported the issue in March 2018 and after several telephone calls made and being brushed off and messed about eventually the floor fitter came to view the product and said it was accidental damage. This was a cover up for being sold poor quality laminate in which they no longer stock. Several staff members were lying, unprofessional saying they would get it sorted, they would call me back and they never did. A new area manager took over during which i reported the incident to trading standards, we spoke recently on Friday and he promised he would call me on the same day or Monday and nothing, i called Tuesday and i was told he would call me, nothing and again on Wednesday. I called on Thursday 6 days after the original call and eventually he called me and said there that can be done unless i pay for an independent inspector to view the laminate and write a report. Bearing in mind they are self-employed, expensive and none in the area. To sum my appauling experience up - this shop should be closed down, they deceive customers about the quality, they lie and are non-helpful when there is an issue. I reported the issue in March and only just has somebody come to inspect, i was told they would come on 29th June and they did not turn up only after i reported the shop to trading standards did the fitter turn up to inspect. My advice is don't waste your money in this place, awful quality and the worst customer service.