I requested a quote via the online chat portal and initial contact was very good. I explained it was for a new build property and that I had dimensions of the area to be quoted for. I was told a sales agent would be in touch to provide a quote. Once the agent called me he said that he could not give me a quote and needed to measure the property but I advised him that this was not possible due to the house being built. I asked if they had a showroom and was advised that they did and was open on Saturdays. I took my family to the showroom on a Saturday to take the dimensions to try and get a quote but was told when I got there that there were no sales agents in and there was only 1 person on site in the showroom who couldn't do the prices. He was very knowledgeable and helped as best he could. I asked if he could get the sales agent to call me back to try and get a quote but have still not heard anything back. This was 3 weeks ago. I have now given up trying and gone with another company.