I bought from Flybubble as I regarded and respected them as being a professional, responsible, reliable and trustworthy company. Oh my was I wrong. You see when they are selling, shipping quickly & taking our money just as quickly they are highly praised, but when a customer has problems and things go wrong then it appears they can't wash their hands of it quickly enough. I bought a flight instrument from them, the shipping was quick - kudos, well done. The instrument was faulty - no sound from the device whatsoever... no matter what I did or what configs I changed in the settings. I spent hours changing all sorts of configs & settings on the device. I decided the item must be returned so referred to their website return policy. The website stated it should be returned to a specific address (not the regular Flybubble address). No mention of any other form of contact prior to returning was stated. The following day between 08:00 – 13:00 (before I had posted the item) I phoned Flybubble several times leaving 2 messages asking for a return call. At 13:30, Carlo Borsattino at Flybubble called me back quite irate and sharply explained that he had listed to all 3 of my messages (I only left 2 although the answering machine did kick in just as I hung up one time). When I explained I had only left 2 messages Carlo quite abruptly informed me that I had left 3 messages and that there were only 2 staff and that they couldn’t possibly answer or return every call immediately & that I could have emailed instead. Carlo told me I shouldn’t return the Item as the website did specify that prior to returning anything I should contact them first – Please check your own website Carlo (Returns Policy page), I think you’ll find you're wrong. I explained my problem to Carlo who advised me that he had been in the business for 30 yrs & that the manufactures were an excellent company with excellent products – indicating that it was myself at fault for not understanding the device and/or settings & configs. Carlo patronisingly asked what configs I had used in the settings, I explained I had tried changing all settings back & forth and then he sarcastically pointed out that the device would not make any sound until it detected that it was in flight which was a feature of the instrument for which my reply was that I had already disabled that setting so that didn’t apply. Carlo advised me not to return the unit to Flybubble but to contact the manufacturers instead and if I did return the item to Flybubble it would incur shipping costs for which I would have to pay & that I had already had free shipping once (but this was just part of the sale conditions – free shipping for items over £200). By this time I was doubting myself & agreed I would recheck the device at home before proceeding with anything. I contacted SyRide (the manufacturers) via their website product support page who were excellent, they guided me through a series of steps to determine what was causing the problem – nothing could be found wrong with the settings so they asked me to & gave their permission to disassemble the device to check that the speaker was plugged into the motherboard, I did so & noticed that the speaker was not soldered to the motherboard correctly – I sent photos to SyRide who agreed that there were problems with the motherboard soldering and have therefore arranged for the instrument to be returned to France & a replacement returned to me. Well done SyRide & shame on you Carlo Borsattino (Flybubble Managing Director) for treating a paying customer with such contempt. The measure of a company is not by how fast you take their money & ship items out but by how you treat and deal with your customers and any problems that may arise.