Placed order on the 8th. Received email on 9th saying there had been a technical problem and couriers couldn't deliver to area but would be delivered by Royal mail and there would be a 93% chance they would be delivered on my chosen date.On the 12th,my chosen date,I received an email to say that they had been dispatched. Royal mail put a card through letter box on the 14th saying parcel too big for letter box. Person was home all day and had to arrange for them to be collected from depot on the 15th. Very disappointing as they were intended as a surprise gift on a 60th Birthday and flowers didn't look like the picture of the ones I choose.