I have not used Flying Flowers for a few years now. I decided I would place an order for a friend's birthday as had heard quite good reports and there was a bouquet with sunflowers in, which are my friend's favourite flower. I ordered the flowers on a Friday for the following day's delivery, and received a notification of despatch, but there did not seem any way on the website to track the order. I heard nothing from my friend so on the following Tuesday contacted Flying Flowers to check whether a delivery had been made and apparently it had not. I have received an email saying that I have been sent a refund. Sadly that has coloured my view of the reliability of FF and not sure I can trust them again.