They sent an email to say they couldn't send the nice potted plant I ordered (it said they could on the website) and that they had already replaced it with TOTALLY DIFFERENT cut pink crysanthemums, which I know the recipient will hate. I called them within an hour and they said there was nothing they could do. They also didn't know what country their flowers were sourced from so I suspect they are very environmentally friendly (Kenya's water shortages are partly to do with the UK's demand for roses.)
7 years ago
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