IT HAPPENS EVERY YEAR. I have a friend who continues to buy your rubbish flowers. Usually her choice is carnations, at least a third are damaged or missing. This year the bunch includes a couple of dead green twigs. 3 stems of Alstroemeria that are dead and have dropped all the petals. 1 brown/dead rose. BUT 2 Fresia's and 2 carnations are sort of alive. I am not overlooking the fact that this was sent with good intentions from my friend but I truly dread your box of horrid flowers turning up and blighting my birthday each year. I would prefer her to give the money to charity than keep spending money on the dross you send annually. Oh, I would give you NO stars but there is not a button for that. You should be ashamed of yourselves.