The telephone I purchased was described as 9 out of 10 immaculate. I anticipate if I had immediately taken this to somebody purchasing the condition would have been much lower, max in my opinion 7 out of 10. I would never have bought a product in this condition as I want a decent phone, the telephone had 3 scratched on the screen one which was central and deep. Although the phone was described as refurbished, by the dirt showing when the back was removed it clearly was not. To add insult to injury I had to pay to return this rubbish. My advice is to avoid. The refund was dealt with promptly.