Had a Ford Focus RS insured with them. When the policy came up for renewal it went up by 30% although I have over 30 years no claims bonus and am a driver trainer by trade. I changed my car to a Mercedes A200d and was told the price stays the same with 7 months left on it. The RS is group 40/40 and the Mercedes is a group 18/40. How can this be? Cancelled my misses' policy and I've been told £484 would be returned to my bank. A full week later I am still waiting. And to make things worse, they charge £25 to ammend your policy. Even with multi-car, the quote is far more expensive than insuring the cars elsewhere separately.