Where do I start! Accident end of November (not my fault). Claims Team constantly busy spent hours in queues trying to sort out. Made a complaint over phone, still not dealt with. Today 16 Feb 2023 (Almost 3 months later) I've received an email advising me to contact Evans Halshaw to take it in for an estimate over in Leeds...I live in Halifax with a Ford garage just down the road, but no it has to go to Leeds. Absolutely no way am I trailing to Leeds with two grandchildren. They are adamant I have to. Have spoken to Customer Care Team who are sorry but unable to help. They need to put me through to Claims Team again. I've requested they call me. Oh no, that can't happen I was told they don't ring people back. Customer Care have now filled a form in for a call back but it can't be guaranteed! Is this a joke! BE WARNED..NEVER USE FORD INSURE! They are a nightmare!