Awful experience - do not get insurance through ford insure!! I had an accident in May where another vehicle crashed into my car at standstill - purely their fault. Ford insure did not give me any advice regarding the matter, there were huge delays with repairing my vehicle and offering me a replacement vehicle (despite me calling every day). I ended up settling with the third party insurance and informing Ford Insure. 2 months after I've settled the claim, a claim advice team have now called saying they want to offer me a replacement vehicle and to fix my car, despite my car being placed as a 'write-off' by their own garage. They said they only received the claim by ford insure that day (July) . Ford Insure clearly don't know what they're doing as an insurance company.