There is no online portal so no way of knowing the value of my ISA from one month to the next (they told me they are “working on an online system”. The only way to check my balance is to make a phone call and wait on hold or leave a message for a call back. Apparently a statement is sent out once a year. It’s clearly not kept up with the times. This was sold as a stocks and shares ISA but in reality it is just a fund with an end of year bonus tied to it. Not at all what I would expect of a S&S ISA.
3 years ago
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