You'll notice their site is very flashy and looks very presentable, albeit you can't actually login and see any of your information - this is allegedly being rolled out but as a customer for over a year with £12k invested, I still haven't had an invite. Thus all comms has to be by email or phone - with emails regularly going unanswered. My investment was put under a MVR meaning I can't withdraw without a penalty (about 5% of my pot). Whilst I understand this is in the T&Cs and am fine with it, their was no underlying communications to state this prior to my investigation into my fund. Secondly, they can't state when it will be lifted. Nor is there any real information available via their service desks or their website. They will refer you to their website for news but it offers no more than a buried comment about some pre-2023 funds being under a MVR and no ability to find updates or any other method of being updated other than pinging their service desk every day. The website is set up for sales, thus the information is jarringly lacking on their site once your money has been taken. Personally this feels like a bit of a farce and the lack of transparency is very very worrying - I'm pulling my funds out as soon as the MVR is lifted. (If I can every find out when)