I liked the idea of Foresters. They seemed like a traditional, compassionate organization who would look after their customers. Unfortunately I was wrong! Their customer service is appalling. I have been trying for weeks to get a paper partial withdrawal form. I'm still waiting. Fobbed off so many times that it now feels like a deliberate act rather than incompetence. I would have sorted this out online like I do with my other fund managers. Unfortunately as I've had an account for nearly 5 years I don't qualify for an online account. Priority is given to new accounts rather than to established loyal customers. Nice policy! If you are going to rely solely on a paper-based system I suggest you at least try to make it efficient. I should probably close my account but my fund is subject to an MVR so I can't even do that without suffering a large financial loss. There is no indication of when, if ever, this MVR will be removed. I was told that they had never placed an MVR on funds before and when used it is only ever for the short term. Can you tell me how long this MVR has been in place and when you expect it to be removed? My advice is avoid this company and invest your funds in a company that operates in the 21st Century.