I have recently invested in a Lifetime ISA with Foresters FS, with the website telling me that it was "straightforward financial solutions with a human touch". However, there is absolutely no sense of a "human touch" from any of your communications so far. My corporate pension plan with Aviva is nothing special, but they have an online account where I can log in, and it will give me projections of how much I could get in retirement, and whether I'm on course for my target.....the quarterly communications I recieve from them are large colourful packs filled with info. In comparison, your introductory pack was a lifeless colourless letter, with a cancellation letter and a black and white leaflet, that didn't even contain all the information (it tells me to look up some PPFM). There is no indication of what the regular bonuses have been in the past etc, and you are supposed to be a friendly society. Very dissapointing