I ordered a pair of Binoculars on the 8th of December as a Christmas present. Despatch would be by the 12th December. The 14th arrived and no email saying they had been sent. I called customer support and they said Sorry, we'll look into it. I then received another email saying they would be dispatched by the 18th December. Guess what, its now the 23rd December and the only thing I've received from them is the survey email. Still no dispatch or tracking email and no present for my wife this Christmas. Don't order if you can't afford to wait. Back to Amazon for me