Ordered camera on 18th March so that I would have it for Easter. Wasn't shipped until the Monday which was understandable but according to the tracking it was still on your premises on Tuesday. Phoned Holly to check and she was very sympathetic and said she would check. No return call. Phoned her again on Wed as it still showed it was in your premises. She said it was the carriers fault and would check for me. Never came back to me. Camera arrived Thurs and I am very happy with it but platitudes are not what is required by customers when there is a problem. There needs to be follow-up.