Using the online form I requested that the goods be sent to my son at university, and entered my son's name and address. The confirmation email contained these details. I paid £8 for 'next day before 1pm delivery'. However, the university post room refused to accept the package from Royal Mail because my son's name was not on the label (because they did not know who to hold it for). As it was for my son's birthday on that day, this was extremely annoying but I have given FotoSense five stars because 1). their telephone number is obvious on their website, 2). they were available to talk to immediately on the phone about it, 3). the response was courteous and understanding, 3). they made the effort to find out that the package had been returned to the sorting office and that it could be collected from there the same afternoon, and told me where the sorting office was (fortunately, it was only a short walk from my son's digs), 4). they agreed immediately and without question to refund the £8 postage fee (the refusal was timed at 1.45pm (ie it did not arrive by 1pm) and even if it had been my son could not have received it by 1pm as he had to go and collect it). Hopefully, Fotosense will alter their software so that in future labels on packages not being sent to the purchaser include the recipient's name. Maybe they will respond to this post to say that they have. But until then, purchasers might like to bear this in mind before placing an order to be sent to someone other than themselves.