Must admit i had high hopes for this company. Good website, and the prices are certainly very competetive. I normally use either WEX or Amazon for my photo gear. I wanted a particular lens for a forthcoming holiday, but neither had it in stock. After a bit of searching on the web, i find these guys. £20 cheaper, a free UV filter and a free 3 year warranty. In stock, ships 1-3 days. BINGO i'm thinking. So i order online. Pay using the PayPal option. Great, Sorted. And i wait, and wait. 3 days, four days, 5, 6 blah blah. No sign. Check my PayPal account, transaction completed. Bank statement, fine. Give it a few more days. Still no sign. So eventually after 9 days i phone them. Very nice lady on the phone, takes ages to check my order status. 'Oh sorry, it's on back order' 'Be another 7-10 days'. 'We sell over 2000 items, we can't always update our website'. Bloody hell ! So does everyone else. They take your money, and don't even bother to phone or email you, to tell you they have'nt got it in stock. What's the point. I should have known better i suppose. Every other dealer seems to be out of the lens, and many other Panasonic ones too. But at least they have the decency to update their websites, and be honest. I guess i'll have to do without it for my forhcoming New York trip. Even checked NY cam shops. they are all out too. Ironically, i've just checked 'fotoSense' website again. And they are still showing the said lens as, IN STOCK, SHIPS in 1-3 days. Oh dear !!!. So, to cut to the chase ... i'm not saying they are a bad company, they get some nice reviews, but i'd be phoning these people first, if i were you, to check availability, otherwise you may end up rather dissapointed, as i was. I did of coure get a full, immidiate refund. But then so i should.