On Tuesday 12/7/16 I ordered a Manfrotto Befree Tripod in red. The item duly arrived on Friday 15/7 but it turned out to be the black version. That evening I sent an email explaining that as the item was for a gift the red version was the preferred option and asking for an exchange , this seemed to be automatically accepted and gave a link where I could view the "Ticket", which had been raised, whatever that means, on clicking the link the message given was "Ticket not found". Anyway as it was weekend I was prepared to give it the benefit of the doubt presuming I would be contacted on Monday. Monday came with no reply and as I was working I was unable to get in touch. So on Tuesday I rang the Fotosense number on the website only to get an answering machine the first two times eventually getting to speak to someone on the third try at 10.00am. I explained the situation and received an apology and was offered either a £5 discount or a replacement within 3-5 days. I explained that I needed the item for Thursday this week and was told that they would have to speak to the warehouse about delivery options and would e mail me with these later in the morning. Nothing happened until 3.00pm when I received a call to say they could deliver on Thursday but it would be all day which was not suitable for me, I was again offered the £5 discount but when I said this amount was neither here nor there the lady told me she would speak to her manager to see what else she could do and get back to me later. No further contact was made until the following day Wednesday, when I called them during my lunch break, I was thanked for ringing back even though they were supposed to be calling me (now forgotten seemingly) and was told the tripod could now be exchanged on Friday or I could have the £5 discount, when I mentioned our previous conversation the lady told me they couldn't do any more as this item was being sold at cost, not sure why that is my problem but it would seem to be. When I said that posting a new tripod and paying to return the old one would cost more than this the offer was upped to £7.50 and I was told they would be making a loss on this item, again not sure how this is my problem. Anyway by now I was loosing the will to live, as I'm sure anyone reading this will be, so I accepted this new offer as I was now not going to get a replacement in time and just wanted to be done with the matter. All in all not my most enjoyable shopping experience.