I have placed two orders recently with FotoSense. Both were dealt with very efficiently and arrived very promptly the next day. The whole process was smooth and faultless. A really great all round experience. Additionally both items were absolutely first class: An excellent Sirui ET-2004 tripod with E-20 ball head and also a beautiful lightweight Sirui T-004X tripod with C-10x ball head. These are fantastically well engineered, very stable, first class products. A friend and fellow photography enthusiast who is a CNC engineer by trade, could not fault the design and manufacture of the Sirui tripods - he is extremely impressed. In fact, after weeks of extensive research I could not find anything to equal the Sirui products. I am therefore absolutely delighted and extremely pleased with the whole experience and, of course, the brilliant Sirui tripods. Very Highly Recommended! A++++++++