I had to make two phone calls to ask why there was a delay. The first person promised to email me but didn't. The second suggested I had a different colour and it might come sooner but I was not originally offered an option. The original arrangement was that I would receive an email to advise me when the article was despatched. I didn't! There were no instructions to tell me how to replace the defective part of my tripod and replace it with the new. The only upside is that I at last have a functioning tripod.
8 years ago
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